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Jacky1
New Member
January 30, 2025
Question

After upgrading the firmware, I am unable to access to Fortigate using the UI (https)

  • January 30, 2025
  • 2 replies
  • 1385 views

I have two FortiGates configured in HA (FW1 and FW2). After upgrading the firmware to v7.6.2 build 3462 (Feature) and rebooting, I am unable to access the UI via HTTPS on (FW2), although I can access (FW1) after rebooting again.

2 replies

kaman
Staff
Staff
February 2, 2025

Hi Jacky1,

It is possible to have access to the Secondary device's GUI/HTTPS by configuring a management interface under HA settings or configuring a management IP under the system interface

Connect to the slave FortiGate, proceed with the following command in the CLI:

execute ha manage <HA cluster index of the secondary unit> <username> <password>


And run the sniffer and debug logs and see the output result.

di de flow filter addr <src-address>
di de flow filter port 443
diag debug flow trace start 1000
diag debug en


Please refer to the below document for more information:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-access-secondary-unit-GUI-in-HA/ta-p/363766


Regards,
Aman

 

dingjerry_FTNT
Staff
Staff
February 2, 2025

Hi @Jacky1 ,

 

If you have no HA management interface configured, you can only access the current Primary Device in GUI.

 

Please share your HA settings.

Jacky1
Jacky1Author
New Member
February 3, 2025

Thank you for your assistance.  I have two devices in the HA group, but I am currently able to access the GUI on only one device.  Unfortunately, I am unable to access the GUI on the other device after rebooting it.Capture.JPG

dingjerry_FTNT
Staff
Staff
February 3, 2025

Hi @Jacky1 ,

 

1) Were you able to access the Secondary device in GUI before?

2) Please share the HA settings with this command:

 

show sys ha