Skip to main content
newone
newone
New Member
September 29, 2022
Question

AC Profile IOS Operating System Error Inquiry

  • September 29, 2022
  • 1 reply
  • 2245 views

Hello.

The customer policy uses Application Control
I am inquiring because the screen is broken and delayed when approaching a specific destination only on the iPhone (IOS operating system).

1. When checking with Android or other operating systems, there is no specific issue, and symptoms are only confirmed in IOS
2. Special matters such as separate logs are not confirmed when communication delays occur
4. After changing from the Application and Filter Overrides setting of AC profile [default] to Details: Apple.iPhone, Action: Allow, the screen has been confirmed to be broken and delayed when applying the profile

In the Categories setting of the AC profile [default], all are set to Monitor by default, but I would like to ask you why communication delays occurred only in the IOS operating system.AC Profile IOS Operating System Error Inquiry.png

 


Thank you.

1 reply

jintrah_FTNT
Staff
jintrah_FTNT
Staff
September 29, 2022

Hi,

 

I do not think AC is interfering as all applications are allowed. Is there deep inspection applied on the firewall policy?

 

Best regards,

Jin

newone
newoneAuthor
New Member
September 30, 2022

Thank you for your answer.

Security Profiles (AV, WF, AC, IPS, WAF) are all applied to the firewall policy for this issue.
We tested it by removing one profile at a time, and removing AV profile resolved the problem.

I think AV profile is the reason for the problem. However, the setting is a monitor, not a block, and it is questionable that there was a problem at this time.

jintrah_FTNT
Staff
jintrah_FTNT
Staff
September 30, 2022

Good that you did some checks to identify the issue recurring when av profile was used. Then, we may need to see if it was flow av or proxy av in use, you may switch the modes and check the behavior further.

 

best regards,

Jin

Terms & ConditionsAccessibility statement