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Youssef_Laaguid
Youssef_Laaguid
New Member
October 29, 2018
Solved

AC adapter power supply and Forticare support

  • October 29, 2018
  • 2 replies
  • 3867 views

Hi guys,

I'm asking is the "Adapter AC power supply" included in the forticare support coverage or not?

Thanks.

    Best answer by Fullmoon

    it sad to say its not. had that experience before, work around purchase AC Adapter online with same power rating

    2 replies

    Fullmoon
    FullmoonAnswer
    New Member
    October 29, 2018

    it sad to say its not. had that experience before, work around purchase AC Adapter online with same power rating

    sw2090
    SuperUser
    sw2090
    SuperUser
    October 30, 2018

    Hm I once (up to now) had a FortiGate with external power adaptor where the power adaptor went defect. FortiNet sent me a replacement adaptor without any problem (and costs) after I opened a corresponding case.

    Even though neiter FortiNet nor me knew what killed the adaptor...

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