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psimons_pictet
psimons_pictet
Visitor III
March 27, 2023
Question

Absent 2nd PSU generates Alarms - supress how?

  • March 27, 2023
  • 4 replies
  • 6507 views

Hello

We have NO second PSU in our Fortinet systems by design.

How do I stop 'Critical' alarms being generated because the 2nd one is 'missing'?

Thanks in advance
Paul

4 replies

Anthony_E
Staff
Anthony_E
Staff
March 30, 2023

Hello Paul,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

 

 

Best Regards
Anthony_E
Staff
Anthony_E
Staff
March 30, 2023

Hello Paul,

 

Could you indicate which unit you are using please?

 

Regards,

Best Regards
psimons_pictet
psimons_pictetAuthor
Visitor III
April 11, 2023

Hi,
Not sure what - unit - is?
Fortigate 81F for example?
Thanks


 

Anthony_E
Staff
Anthony_E
Staff
April 11, 2023

Hello,

 

Yes, FortiGate-100D for example.

I am not sure that FortiGate-81F has power blocks.

 

Thanks a lot in advance.

 

Regards,

 

Best Regards
adambomb1219
SuperUser
adambomb1219
SuperUser
March 30, 2023

Why would you not want dual PSUs????

psimons_pictet
psimons_pictetAuthor
Visitor III
April 11, 2023

Extra expense, maintenance, bother :)
2 single PSU systems are in HA configuration  

parteeksharma
Staff
parteeksharma
Staff
April 11, 2023

Hi @psimons_pictet,

Hope you are doing good.

Kindly let me know since when the issue started ? was the issue observed after upgrade to 7.2.4 version ?
Also please share the below command output
# exec sensor list

# diagnose hardware deviceinfo psu

Regards,
Parteek

    psimons_pictet
    psimons_pictetAuthor
    Visitor III
    April 17, 2023

    Hello Parteek
    I don't know the 'history' of the issue as we have just implimented reporting and the 2nd PSU missing alert shows up in thousands!

    We are runnning v7.0.9.
    this is the output you requested...

    PAR-2 $ diagnose hardware deviceinfo psu
    Power Supply Status

     


    PSU[1] OK
    PSU[2] LOST

    PAR-2 $ exec sensor
    list List sensors and readings

    PAR-2 $ exec sensor list
    1 PSU [1] OK
    2 PSU [2] LOST
    3 SYS Fan1 Speed 5172 RPM
    4 SYS Fan2 Speed 5172 RPM
    5 Ext Temperature 38.38 C
    6 Fan Temperature 27.00 C
    7 CPU_ON-DIE Temperature 41.53 C
    8 BCM_switch Temperature 55.10 C
    9 B50185 Temperature 66.50 C
    10 B50210_1 Temperature 34.64 C
    11 B50210_2 Temperature 38.53 C

    PAR-2 $



    parteeksharma
    Staff
    parteeksharma
    Staff
    April 17, 2023

    Hi @psimons_pictet,

    As per the behavior you observed, it seems to be matching a known issue on the Fortigate 80F and 81F models running on version 7.0.8 and 7.0.9; however for the confirmation I would recommend to open a TAC case and share the details, log messages to be aware of exact Bug Id details.

    Regards,
    Parteek

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