6.0 Fortivoice upgrade

Forum|Forum|7 years ago
August 22, 2019
5 replies
4424 views

Has anyone else had major problems after upgrading their system to the new version 6 firmware? I upgraded my test system and I wish I would have never made the change, it's been a nightmare. Buttons on the phones all got wiped out, trunks aren't working right, calls aren't routing properly. The extension statuses all say unavailable despite that the phones are working. I wish there was a way to downgrade back but the release notes say it's not possible.

jleemc44

New Member

Yes yes yes, scouring the web for help!

clmcsAuthor

New Member

I've heard that there were a number of other customers that had issues with the upgrade as well, so it wasn't just us. If you hear anything or have any luck fixing things please post here and I'll do the same. I've gotten everything working again except the incoming trunks routing calls properly. No matter what I try they all use the same inbound routing despite that it worked perfectly before the upgrade and I've recreated all trunks and inbound paths and they are programmed properly.

LoganH

New Member

Just upgraded.

My biggest headache was call routing. There was an undocumented change that fouled up my calls and at the same time brought an external problem to light.

I'm using an FVG-GO08 with 7 analog lines. In 5.3 outbound calls routed out starting at line 1, working their way to line 7. Knowing this, I purposely put my incoming round-robin AT&T lines as 5-7 so that my outbound calls would only rarely spill into my incoming lines.

In 6.0, outbound call routing reversed to start at line 7 and work their way back to line 1. So now, outbound calls were immediately tying up my incoming call lines. Bright side is this led me to find that one of my incoming lines from AT&T was not working.

Hopefully this routing change gets added to the release notes so others don't have the same problem.

Sign up

Login with SSO

Login to the community

Login with SSO