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Wayne11
Wayne11
Explorer
September 4, 2017
Solved

5.6.2 WAN IP always spinning

  • September 4, 2017
  • 4 replies
  • 42129 views

Does anyone else also having the issue that the WAN IP is never showing up in the System Information Widget with 5.6.2?

 

 

Thx

Wayne

    Best answer by aboodnet

    This is how i fixed it. 

     

    diagnose sys waninfo ipify

    4 replies

    bshimkus
    bshimkus
    New Member
    September 15, 2017

    I have the same issue.

     

    FortiGate-60E (5.6.2)

     

    bks

    bshimkus
    bshimkus
    New Member
    September 17, 2017

    Well, mine finally stopped spinning.

     

    I had to power down the FortiGate in order to move it to a new location and upon power up, it's now showing the WAN IP.

     

    Strange...

     

    bks

    Frosty
    Frosty
    New Member
    November 6, 2017

    We just deployed an FG200E running v5.6.2 and I've got this same "spinning icon" oddity with the WAN IP as well.

    Has anyone worked this out?

    sanderl
    sanderl
    New Member
    December 11, 2017

    Yes I had that for all the time running 5.6.2 And now with 5.6.3 the spinning is gone!

    It now just shows "unknown"

     

    running diag sys waninfo twice now shows it.

    cult_hero13
    cult_hero13
    New Member
    August 17, 2018

    I just updated to 6.0.2 and instead of WAN IP spinning in the System Information widget, mine just showed "Unknown".  Like Frosty and sanderl, running "diag sys waninfo" twice did the trick.

    sanderl
    sanderl
    New Member
    August 20, 2018

    Just updated to 6.0.2 and as also in 6.0.1 no WAN IP anymore. Even if I do it a lot of times always same error:

    diagnose sys waninfo
    Failed to get my public IP, ret=0 src_ip=0.0.0.0 vfid=-1(null)
    Command fail. Return code 5
    bords
    bords
    New Member
    September 5, 2018

    I had the same issue, have you resolve it?

    sanderl
    sanderl
    New Member
    September 5, 2018

    Unfortunately I have not. I have a WAN IP via DHCP (ISP) and do not dare to change anything to that to keep this IP as long as possible...

    caps
    caps
    New Member
    October 10, 2018

    Is this issue still open? Could someone resolve it?

    I am using firmware 6.0.2 and diag sys waninfo always returns this:

     

    Failed to get my public IP, ret=0 src_ip=0.0.0.0 vfid=-1(null) Command fail. Return code

     

    The IP for wan interface is obtained via DHCP.

    _al
    _al
    New Member
    June 13, 2019

    Just upgraded to 5.6.9 and got the Wan IP "Unknown" in the dashboard

     

    had to run the 

    diag sys waninfo

     

    but twice as the first time as mentioned earlier in the thread, it errors, second time worked like a charm my Manager now happy he can see the WAN IP on his Dashboard ;)

     

    Thanks for the thread guys 

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