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john_grimes
john_grimes
New Member
November 25, 2015
Question

5.4 Client and Windows 10

  • November 25, 2015
  • 5 replies
  • 24104 views

OK, this is starting to concern me, as I am finding the following:

 

1.) Install 5.4 client onto windows 10 machine. Install essentials only.

2.) Will work for a time period. Then? Mysteriously, it will disconnect. Then, if you attmept to reconnect? User will get the connecting screen...it will go to 98%, and then hang.

3.) Client will eventually time out, and return to asking for a username/password combination.

 

The only solution that I've found at this point is a complete uninstall, reboot, and reinstall of the VPN client.

 

NOT a solution that I want to give a Windows 10 user every time his VPN client decides to do something odd and disconnect...

 

 

    5 replies

    kolawale_FTNT
    Staff
    kolawale_FTNT
    Staff
    November 25, 2015

    Do you have any competitor products installed? Consider reporting it to Fortinet support. You may provide the support ticket here.

     

    In the mean time, try enabling Always Up. If the connection drops, FortiClient will retry the connection automatically.

    Camshaft007
    Camshaft007
    New Member
    December 14, 2015

    I've go the exact issue here.  OS Win10 FCT: 5.4.0.0780.   I did notice that the connection does establish and the FGT does hand the client an IP Address, but the FCT simply disconnects leaving the session on the FGT hanging.  When I try to re-authenticate, the FGT thinks I have an existing session already open. 

     

    FCT LOGS:

    12/14/2015 2:27:47 PM Error VPN FortiSslvpn: 11664: error: ssl_connect 12/14/2015 2:27:47 PM Error VPN FortiSslvpn: 11664: error: ssl_connect 12/14/2015 2:27:47 PM Error VPN FortiSslvpn: 11664: tunnel_to_fgt error 12/14/2015 2:27:47 PM Error VPN FortiSslvpn: 11664: tunnel_to_fgt error 12/14/2015 2:27:49 PM Error VPN FortiSslvpn: 4944: error: ras_loop(), waitResult=1. 12/14/2015 2:27:49 PM Error VPN FortiSslvpn: 4944: error: ras_loop(), waitResult=1.

    Camshaft007
    Camshaft007
    New Member
    December 20, 2015

    @John I figured out why my FortiClient was having problems.  I had SSL Deep Packet inspection enabled on my Lab firewall and the FortiClient/SSL session was terminating unexpectedly.  When I disabled SSL Deep Packet inspection on my 90D at my Lab, my FCT would connect via SSL VPN.  Not sure if this helps you, but it was the cause of my problem(s) regarding SSL/VPN connectivity.

    viduna
    viduna
    New Member
    January 8, 2016

    what is the exact version of forticlient which supports for windows 10.

    I want to install only VPN options.

     

    Shawn_Yen
    Shawn_Yen
    New Member
    January 5, 2016

    Any fix for the above? I have user facing the same problem.

    lhguanabara
    lhguanabara
    New Member
    January 8, 2016

    Hi! I've had same problem with my W10 laptop, what worked for me was run FortiClient in compatibility mode (Windows 7).

    boomshanker
    boomshanker
    New Member
    January 21, 2016

    I am experiencing the exact same issue as well.  Found today that just doing a Repair on the FortiClient and then a reboot resolved the issue.  At least for now...

    jclavero
    jclavero
    New Member
    January 29, 2016

    Hello all, 

     

    I'm facing the same issue in a laptop with Win8.1 installed. Forticlient's version is v.5.4.0.0780. Does anyone know what's the problem or how can I fix it?

     

    Best regards, 

     

    Javier.

    sinmae
    sinmae
    New Member
    February 15, 2016

    azh wrote:

    use IPSEC vpn for windows 10 :)

    but then you cannot use combination of IP-source with username/group for rule, which seems to work only for SSL VPN rules, im I correct?

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