30E - Streaming by Bose SoundTouch stucks every 10-15 Minutes

8 replies
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Dear Fortinet Forum

I have replaced the old Zyxel USG by a Fortinet 30E yesterday, basically it runs fine, but listening to the internet radio by a Bose SoundTouch box hangs approximately every 10-15 minutes. When I select then the channel again at the box, the radio sound is back.

Where can I find out more informations why it hangs?

Best regards

Martin

tanr

New Member

If you're logging to memory or FortiCloud, look for log entries showing something was denied.

My guess would be that you've got an AntiVirus profile in use on the security profile for the Bose and it's catching some of the streamed music as a virus, but that's just a guess.

ede_pfau

SuperUser

I'd rather (if I had to guess) suggest it's a session timeout of some kind. You can set the TTL for any port (service) in the corresponding policy. Not stringent though. There would be no events in the logs in this case.

mbg_chAuthor

New Member

Thank you for your quick replies, I don't find any entry of this device in a logfile. Tomorrow I try to set a higher TTL

Regards, Martin

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