Troubleshooting Tip: Integration with FortiWeb Cloud Sandbox shows the status 'Disconnected'

The administrator has an active license to integrate FortiWeb with FortiSandbox Cloud, but the status shows as 'disconnected'.

An administrator can run a debug to analyze connectivity issues.

diagnose debug timestamp enable
diagnose debug application fortisandbox 7
diagnose debug enable

The output of the debug could indicate there is a connectivity issue.

[FSA][INFO](fsa_oftp.c:684): ============= BUILD CONNECTION ==============
[FSA][INFO](fsa_oftp.c:714): FortiSandbox IP: 208.91.113.207
[FSA][ERR](fsa_oftp.c:763): [115: Operation now in progress] fail to connect to server

The administrator has to review the FortiWeb IP address has full access to the next destination:

FortiSandbox DOMAIN : apt1.forticloud.com
FortiSandbox IP : 208.91.113.207
FortiSandbox port : 514

If the diagnosis debug shows different results than above, open a ticket with Fortinet TAC and share all output results. Technical Tip: How to create a ticket for Fortinet TAC  

Related document:
system fortisandbox - FortiWeb CLI reference