Troubleshooting Tip: FortiWeb-VM AWS log disk status is not available

Symptoms:

1. The log disk is not detected and showing as unavailable in the 'get system status' output.

2. Under Log & Report -> Log Access -> Attack/Traffic/Event Logs are empty.
3. Proxyd might be unable to write temporary files in the/var/log folder leading to server policy intermittent outage.

Root Cause:
Error observed in AWS EBS Volume attached to FortiWeb VM instance is and not mounted correctly during boot up.

Solution:

1. Create a new EBS Volume and attach it to the FortiWeb-VM.
2. Reboot or run 'execute remountlogdisk' in CLI.

Note:

By creating a new volume, all previous logs are lost.

Related document:

Creating a Volume - AWS