Troubleshooting Tip: FortiWeb OCI VM deployment fails after some minutes
| Description | This article describes how to solve the problem when a FortiWeb VM OCI is deployed but after some minutes shows error related with new instance is unresponsive and the VM becomes inoperative. |
| Scope | FortiWeb OCI. |
| Solution | When a FortiWeb VM instance is launched in OCI Marketplace it worked well at the beginning, but after 5 to 10 minutes an error occurs indicating that the instance is not responding and the following error is displayed:
Something went wrong: This instance is unresponsive. Confirm that the OS and network are configured correctly, and check the infrastructure health metrics to see determine whether there is an ongoing infrastructure issue.
This can also be seen after completing the deployment of the new FortiWeb VM and accessing it via CLI through the console port. The error 'Virtual Machine need 1-10 network cards, current have 0 network cards! System stopped!!' is displayed:
This situation happens when the FortiWeb VM is provisioned through the OCI web console and the networking launch option 'Let Oracle Cloud Infrastructure choose the best networking type' (the default option) is selected during instance creation.
When 'Let OCI choose...' is selected, OCI automatically assigns 'Hardware assisted (SR-IOV) networking', which is not supported by the FortiWeb image.
To solve this, when a new FortiWeb VM instance is launched, navigate to Networking -> Advanced Options -> Launch Options and select 'Paravirtualized Networking' (the warning message 'Networking type: Some instances might not launch properly if you override the recommended network type' can be ignored).
Related documents: |
