Troubleshooting Tip: FortiSandbox license not recognized on FortiWeb

Description

This article describes how to troubleshoot the FortiSandbox license not being recognized on FortiWeb.

Scope

 FortiWeb v7.6.x and FortiWeb v8.0.x.

Solution

When trying to configure a new FortiSanbox license or if an existing license is configured but the firmware was upgraded, the following error might be encountered:

On the GUI, it shows that the license is not recognized, even though it is a new/existing license. The first step is to verify that there is connectivity to the FortiGuard servers by following the KB article: Troubleshooting Tip: Unable to connect to FDS servers.

If connectivity has been verified, the solution is to upgrade to the latest firmware version of each branch (v7.6.8 and v8.0.5), respectively. However, if the solution cannot be implemented immediately, there is an immediate workaround. On the FortiWeb CLI, apply the following command lines:

config system fortiguard
    set fortiguard-anycast disable
end