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Ahmed_Galal
Staff
Ahmed_Galal
Staff
May 21, 2026

Technical Tip: FortiWeb RADIUS login issue with FortiAuthenticator

  • May 21, 2026
  • 0 replies
  • 20 views

Description

This article describes a technical issue where the FortiWeb device does not show the token window after entering the username and password when using RADIUS authentication with a FortiAuthenticator. The user is unable to log in due to the credentials being invalid

Scope

FortiWeb, FortiAuthenticator.


Solution


Step 1:

Ensure that the fac-push option is enabled under the RADIUS configuration on the FortiWeb, user radius-user:


# config user radius-user
# edit "<radius-server-name>"
# set fac-push enable
# end


Step 2:
Increase the auth-timeout value under config system global on the FortiWeb device. The command to do this is:


# config system global
# set auth-timeout 30000
# end


By following these steps, the issue with the FortiWeb device not showing the token window after entering the username and password when using RADIUS authentication with a FortiAuthenticator should be resolved.

Related document:
system global

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