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JordAnge
Staff
JordAnge
Staff
February 23, 2026

Troubleshooting Tip: Unable to receive incoming calls on Android FortiFone Mobile Softclient

  • February 23, 2026
  • 0 replies
  • 71 views
Description

This article describes the steps needed when calls fail in Android FortiFone.
Scope

FortiVoice 7.0.4(GA), Android FortiFone Mobile Softclient 7.0.3.96, Android FortiFone Mobile Softclient 7.0.4.107.
Solution

Incoming calls to Android FortiFone Mobile Softclient are failing and following error log is found on FortiVoice VoiceEvent-logs.

Android push response: Push id 115: 301: {'error':'Deprecated endpoint, see https:\/\/firebase.google.com\/docs\/cloud-messaging\/migrate-v1'}

 

  1. Verify that all tests pass on the Softclient Diagnostic report and info tool.
  2. Try to revoke the Softclient license, removing the account from the Android device and resetting.

 

If the issue remains, upgrade FortiVoice to any of the next firmware versions:

 

Root cause:

Google has migrated from the legacy Firebase Cloud Messaging APIs to HTTP v1, causing issues where the PBX system is unable to successfully send tokens to customer Android devices.

 

If further technical analysis is required, contact Fortinet's TAC team via the Fortinet support portal.
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