Troubleshooting Tip: How to fix the 'LDAP search failed' error received when accessing Contacts in extension
| Description | This article describes how to fix the 'LDAP search failed' error received when accessing Contacts in FortiFone. |
| Scope | FortiVoice v7.2.2. |
| Solution | The issue is related to a process on the FortiVoice. perform the following steps to obtain a core dump:
After the information is collected, the last step is to reload ldapbed with coredump:
diagnose debug process signal 11 <PID> <----- Obtained from previous system top command.
Turn off debugging with the following commands:
diagnose debug app ldapbed trace-log disable3 diagnose debug database 0 Restarting the process should allow the contacts to be viewed as expected. |
