Troubleshooting Tip: FortiVoice does not display some extensions or there are some duplicated extensions into the directory
| Description | This article describes the Directory feature and how to fix issues with duplicated entries or missing entries.
The Directory menu displays all of the extensions in the organization, including the extension number, display name on the phone, location of the extension, and the extension type. |
| Scope | FortiVoice v6.0, v6.4. |
| Solution | The Phone System -> Contact menu allows the viewing and setting up of phone directories.
In this scenario misses some extensions (for example, ext-1001).
As well as some duplicated entries (for example, ext-4003).
As a workaround, use the CLI command:
execute db reset directory
There is a known issue #714207 already fixed in v6.0.12 & v6.4.6. |
