Troubleshooting Tip: FortiFone desktop client, are able edit BusinessContacts

Reproduce this scenario.

1. Create Business contacts in the FortiVoice system.
2. Log in to the FortiFone with the extension (tested with version 3.0.15.202 and version 3.0.16.206).
3. Go to Business Contact -> Edit.
                                                                 
   

    

   

    

4. The change will be reflected across the system, with all users.
                                                                                    
   

    

The users should not be able to edit Business Contacts.

Root Cause:

After that, business contacts were added to the favorites. The category value of that newly added business contact entry is set to 0, which is identical to that of the personal contact.
So that means on the PBX side, the business contact entry’s category uses the same value as the personal contact.
That is why the client side recognizes that specific business contact as a personal contact, and it shows the DELETE and EDIT options in the dropdown menu.

This abnormal behavior has been fixed in FortiFone softclient for desktop release v7.0.0, build 85.