Troubleshooting Tip: Cannot download recorded calls in batch
| Description | This article describes how to resolve an issue where users cannot download audio files in batches (Monitor -> Storage -> Recorded Call). |
| Scope | FortiVoice v7.0.2. |
| Solution | When using the Download All option, it generates a .tgz file which is empty with 0 bytes. No error message appears.
Downloading the files one by one works as expected.
Even using a different web browser results in the same issue.
Root cause:
The dial_from value in the text file is used as part of the .wav file's name. When dial_from is missing, the resulting .wav file name starts with a hyphen, like '-XXXXXXXX'. During the subsequent packaging step, the program uses the Linux tar command, which encounters an error due to the file name starting with a hyphen.
A prefix was added to the file names to prevent this issue. Upgrade FortiVoice to v7.0.5 (Resolved issues) or 7.2.
Related document: |
