Technical Tip: Unable to connect to FortiToken Cloud after moving FortiGate or FortiAuthenticator from old account to the new account

This article describes how to validate device ownership and delete old user data under the device after moving a device to a new account

FortiToken.

FortiToken Cloud (FTC) is a subscription-based cloud service.

Upon purchasing the service subscription, a License Certificate
in .pdf format is rceiveid with a license code in it.

Be sure to register the FTC license under the same FortiCloud (FC) account where the FortiGate or FortiAuthenticator is registered.

In case FortiGate or FortiAuthenticator has been moved from the old account to the new account (by contacting the customer service team or transferring ownership) and FortiToken Cloud has been enabled on FortiGate/FortiAuthenticate with the old account, it is necessary to delete auth client on the old account first. 

The following are the steps:

1. Log in https://ftc.fortinet.com either with the old account or the new account.
2. Validate the FortiAuthenticator ownership at: https://ftc.fortinet.com/dashboard/root/authclient/device
3. Confirm the device status and delete the unit.