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Jackie_T
Staff & Editor
Staff & Editor
October 1, 2024

Technical Tip: Lost seed file for FortiToken Hardware with CD

  • October 1, 2024
  • 0 replies
  • 1555 views
Description This article describes what happens if the seed file of FortiToken is with a CD.
Scope FortiToken with CD.
Solution
  • FortiToken Hardware with CD, for example, FortiToken-200-CD is a hardware Token that comes with a CD. The CD contains all the seed files with the token.
  • For example, in a 10 tokens bundle purchase, the 10 hardware tokens will be received with a single CD where all the token’s seed files are stored.
  • FortiToken-200-CD will have a serial number starting with the FortiToken-211 prefix.
  • If the CD is lost and there is no backup of the seed file, open a ticket with Fortinet Customer Service and attach the invoice, in order to generate the seed file. Refer to Technical Tip: Process for requesting token seed files for hardware FortiTokens.