Troubleshooting Tip: Cannot change users' passwords when logged in as default 'admin' on FortiSRA

Description

This article explains why it is not possible to modify users' passwords when logged into FortiSRA with the default 'admin' account.

Scope

FortiSRA.

Solution

When viewing user accounts in FortiSRA GUI while logged in as default 'admin' account, the 'Change Password' option is greyed out. FortiSRA restricts the default 'admin' account from doing this by design.

Note: It requires a customized super admin account to change users' passwords.