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syed1998
syed1998
New Member
November 20, 2025
Question

Playbook collection import/export

  • November 20, 2025
  • 2 replies
  • 366 views

Hi Everyone, 

I have exported palybook collections from 7.6.4 fortisoar version to 7.6.3 version and trying to import but its failed. i checked and it showed access denied issue even i have access to all playbook module. 

2 replies

jankit6
Staff
jankit6
Staff
November 20, 2025

Hello @syed1998 
Could you please share the exact error message screenshot along with the following details:

 - Export/Import performed directly from the playbook page or using the Export/Import wizard?

- Are there any Visibility settings applied to playbooks in the 7.6.4 version?

- Share the network logs by inspecting the element in the browser to check which API call is failing while trying to import.
- Check the /var/log/cyops/cyop-api/prod.log for detailed errors when the import fails.

 

syed1998
syed1998Author
New Member
November 21, 2025

i got the answer it was tags issue , i removed tags and its successful. Thank you for your help but still wondering why this issue

jankit6
Staff
jankit6
Staff
November 21, 2025

Thank you, @syed1998 for the update. Glad to know that the issue is resolved.

I would recommend opening a TAC ticket to find RCA for the same.

 

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