OnPrime Exchange Actions

Forum|Forum|9 months ago
November 29, 2025
4 replies
482 views

Hi guys,

I established an impersonation connection with the Onprime exchange, but I am receiving an authorisation error during search/delete operations. I did not encounter any issues when testing in a different environment. Has anyone else experienced this issue before? What checks should we perform on the exchange side?

Thanks in advance

jankit6

Staff

Hello @adem_netsys
This usually happens when an impersonation account does not have enough permissions.

Kindly refer to the guide below:
https://docs.fortinet.com/document/fortisoar/4.6.0/exchange/1027/exchange-v4-6-0

For information on how to grant Impersonation rights in Office 365, see the How to Grant Application Impersonation Rights in Office 365? article.

adem_netsysAuthor

Explorer III

Hi @jankit6 ,

We have previously implemented these documents, and we have the necessary permissions. We have two different environments here; while we do not encounter any issues in the test environment, we do encounter issues in the other environment despite having these permissions. What else could be happening here?

jankit6

Staff

@adem_netsys
Please open a TAC ticket. The engineer will schedule a session to investigate it further, as it requires reviewing the logs and configurations.

adem_netsysAuthor

Explorer III

Hi @jankit6 ,

I wanna ask you something about a subject but i cant send you private e-mail because of my limit.

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