Issue with Installing CylancePROTECT Connector Dependencies

Forum|Forum|1 year ago
October 22, 2024
3 replies
2553 views

Hi Community,

I’m currently trying to install the CylancePROTECT Connector. While the connector installed successfully, I’m encountering issues with the connector dependencies, which are not installing properly. I’ve attached an image of the error message for reference.

Could anyone provide guidance or solutions to resolve this issue? Any help would be greatly appreciated!

Thank you!

Best answer by jankit6

@ranjeet Could you please try running the below command and check the status of the connector

sudo -u fsr-integrations /opt/cyops-integrations/.env/bin/pip3 install pyJWT

jankit6

Staff

Hello @ranjeet

Could you please try reinstalling the connector once?

If still the same error, check the below logs:

/var/log/cyops/install/connectors.log
/var/log/cyops/cyops-integrations/connectors.log

Please do share the exact version of FortiSOAR as well.

ranjeetAuthor

Explorer

Hi @jankit6 ,

I tried to reinstall but it showing same error and We are using FortiSOARTM 7.6.0-5012 vesrion.
Please find the attached logs.

Logs.pdf

jankit6

Staff

@ranjeet It seems the required package version for jwt is not present in the repositories.

Please allow me some time to check.

ranjeetAuthor

Explorer

Thanks for the update! Please take your time.

jankit6Answer

Staff

@ranjeet Could you please try running the below command and check the status of the connector

sudo -u fsr-integrations /opt/cyops-integrations/.env/bin/pip3 install pyJWT

ranjeetAuthor

Explorer

Hi @jankit6 ,

I ran the above command on our setup using the CLI, and the connector installed successfully with its dependencies.
all thanks to your suggestion! I really appreciate your help.

Thank you so much!

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