Error: Unable to load API credentials from cache or DAS

Hi @Anonymous ,

I am encountering the following error while executing a playbook on SOAR. Please find the attached screenshots for reference.

If you have any suggestions or insights regarding this issue, please let us know.

Screenshot 2025-02-25 163945.png

Screenshot 2025-02-25 164006.png

Screenshot 2025-02-25 164202.png

Staff

Hello @ranjeet
Please refer to this article and check whether the cert is valid.

Do not renew if it has not expired.

Explorer

Hi @jankit6 ,
Tried checking the certification but looks like this is not the issue, attaching the screenshot

Screenshot 2025-02-25 171943.png

.

Staff

Thanks @Ranjith

All the services are running? # csadm services --status

Try restarting it once # csadm services --restart

if still an issue, please open a support ticket and share the logs.

Explorer

Hi @jankit6 ,

I have restarted and rebooted the machine, but I am still facing the same issue, even though all services are running fine.

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