When attempting to install a connector, it gets queued and fails to install properly, requiring us to SSH into the system and manually execute the installation command.Additionally, when clicking on a connector, the configuration page doesn't open, and we have to refresh multiple times to get it to load.We are facing these issues across multiple customer environments. Could this be due to the new FortiSOAR update 7.6? #fortiSOAR

couple of things you can try before you install connector next time execute - csadm package content-hub sync --force from CLI For configuration page issue, try to clear cache and attempt. Check browser console for any errors

Jitesh

Explorer

Question

Connector Installation and Configuration Issues

Forum|Forum|1 year ago
October 10, 2024
1 reply
994 views

When attempting to install a connector, it gets queued and fails to install properly, requiring us to SSH into the system and manually execute the installation command.
Additionally, when clicking on a connector, the configuration page doesn't open, and we have to refresh multiple times to get it to load.

We are facing these issues across multiple customer environments. Could this be due to the new FortiSOAR update 7.6?

#fortiSOAR

Connector

tkanade

Staff

couple of things you can try before you install connector next time

execute - csadm package content-hub sync --force from CLI
For configuration page issue, try to clear cache and attempt. Check browser console for any errors

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