Troubleshooting Tip: Unable to update solution pack to desired version

To address the issue of being unable to update the SOAR Framework solution pack, follow these steps:

1. Check the user's permissions to update the solution pack. Refer to the FortiSOAR documentation for more information on permissions required for using solution packs.

2. Make sure that FortiSOAR can continuously connect to the Fortinet FortiSOAR repository or to the offline repository, if using the offline repo, to ensure the installation of widgets that depend on the Solution Pack.
   This issue might be related to a connection issue with the offline repository, due to content being out of sync.

3. If this kind of error is displayed as shown below during update or installation, it is necessary to install the required widget, in this case, the indicatorExtraction widget, manually first.

   Since installing the widget on the FortiSOAR failed, it is possible to export it from the other FortiSOAR node and import it into the FortiSOAR, or download it directly from GitHub
   
   

     

   

    

4. If the issue persists after successfully installing a widget and a similar error is displayed as shown below, try manually installing the Solution pack using an unmodified, intact file available for download from GitHub.
   
   

    

5. Try debugging as follows if the steps above don't work out, and open the TAC ticket with Fortinet with the debug log.

   1. Run tail -50f  /var/log/cyops/cyops-api/prod.log

   2. Try installation and collect tail logs.