Troubleshooting Tip: Unable to log in to GUI with error 'Error verifying magic file'

Description

This article describes how to resolve an issue where users are unable to log in to the FortiSOAR GUI and receive the error message:

"Error verifying magic file".

Scope

FortiSOAR.

Solution

1. Confirm that the device UUID matches the one value stored in the database.

• UUID.

Run these steps to check the UUID every time:

csadm license --refresh-device-uuid
systemctl restart cyops-auth
csadm license --show-details
cat /home/csadmin/device_uuid
csadm license --get-device-uuid

• UUID from the database:
  
  

psql -U cyberpgsql -d das <- Password is the device uuid = # csadm license --get-device-uuid.
# SELECT hardware_key, eula_accepted,serial_no FROM envc;

2. Verify whether the FortiSOAR deployment is incomplete with failed files by following the steps in Troubleshooting Tip: How to use the CLI to resolve the 'VM Configs Failed' error in FortiSOAR.

If a failed item is found, run the VM configuration script as the article instructs.

3. Clear the license from the database, then deploy the appropriate license again.

Note: Take a snapshot to revert to in the event of any further issues before proceeding with the following steps:

• Clear the license from the database:
  
  

psql -U cyberpgsql das
TRUNCATE TABLE envc;
\q
sudo -u nginx php /opt/cyops-api/bin/console app:import:from:file -f /opt/cyops-api/src/DataFixtures/Widgets/widgets.json

• Deploy the appropriate license again.
  
  

csadm license --deploy-license FSRVMSTM00000000.lic

Related document:

Deploying the FortiSOAR license using the FortiSOAR UI

If the steps above do not resolve the issue, open a FortiCare support ticket: Technical Tip: The correct way to open a FortiCare Ticket for FortiManager/FortiAnalyzer Cloud issue in Support Portal.