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jankit6
Staff
Staff
February 22, 2024

Troubleshooting Tip: Troubleshoot the issue with Schedule trigger

  • February 22, 2024
  • 0 replies
  • 403 views
Description This article will help fix an issue where a schedule triggers multiple times, even if the 'Limit execution to one active instance at a time' option is enabled.
Scope FortiSOAR.
Solution

The 'Limit execution to one active instance at a time' option prevents the schedule from triggering if the previous one is in an active state. If the system still triggers the schedule despite the active state of the previous schedule, try the following workaround:

 

Screenshot_4.png

 

The issue could occur due to caching or incorrect entries in the database.

 

  • Delete the schedule.
  • Export the ingestion collection.
  • Delete the collection.
  • Reimport the playbooks and create a new schedule.