Troubleshooting Tip: Steps to identity and fix the issue occurs during content Export using Export wizard

While exporting the contents like connectors, playbook, and other modules, it fails with the below error:

[ERROR] Error while exporting file: 500:

1. Review the connector logs to identify the root cause of the issue: '/var/log/cyops/cyops-integrations/connectors.log'.

It should have an error related to a problematic connector causing an issue for export.

./var/log/cyops/cyops-integrations/connectors.log.4:FileNotFoundError: [Errno 2] No such file or directory: '/opt/cyops/configs/integrations/connectors/postgresql_2_0_0

2. Check if there is any custom connector that exists in the system with the same name.

    

3. Remove it first and then try the export process again.

   FortiSOAR GUI -> Automation -> Connector -> Search for the same connector under the managed tab.