Troubleshooting Tip: Steps to diagnose content hub synchronization errors
Description
This article describes how to handle a scenario where the user is unable to install or update the connector from the Content Hub. After selecting Update, the connector is not updated, and the Update option is displayed again. Similarly, after installing the connector, the Content Hub continues to display the Install option. This can occur when the Content Hub package information is not synchronized correctly.
Scope
FortiSOAR.
Solution
Force a Content Hub synchronization and restart the required service to refresh the Content Hub information.
Prerequisite: Make sure to have the required administrative privileges to execute the following commands.
Step 1: Start a tmux session by running the following command.
tmux
A tmux session allows the synchronization process to continue running even if the terminal session gets disconnected.
Step 2: Run the following command inside the tmux session to force a Content Hub synchronization:
csadm package content-hub sync --forceStep 3: Once the synchronization is complete, restart the uwsgi service using the following command:
sudo systemctl restart uwsgi
Step 4: Retry installing or updating the connector from Content Hub and verify that the connector is updated successfully and that the appropriate Install/Update option is displayed.
