Troubleshooting Tip: 'https://update.cybersponse.com/connectors is not accessible on Connector Store' error message

Description

This article describes how to identify and resolve the cause behind the 'https://update.cybersponse.com/connectors is not accessible' error message under the Connector Store from the GUI.

Scope

FortiSOAR.

Solution

If the 'https://update.cybersponse.com/connectors is not accessible' error message appears under the Connector Store from the GUI, it does not mean that the FortiSOAR instance is unable to reach that URL.

It simply means that the current browser used for the FortiSOAR web UI login is not able to reach this URL.

Try to open the URL 'https://update.cybersponse.com/connectors/info/connectors.json' in the browser directly to see whether this URL loads. It should return a list of JSON output of the available connectors.

If it is not possible to load the URL, it means that the system has connection issues to the URL, and it is necessary to check the system's network connectivity.

Example:

The VPN connection or the local Internet connection may block this URL, the proxy server setting may not allow reaching this URL, or the PC's DNS may not be able to resolve to this URL.

After the local connectivity issue is fixed in normal condition, it will be possible to see the connector store listing as follows:

 
If the issue persists, connect to the FortiSOAR CLI via SSH and follow the steps below for further troubleshooting:

1. Add the product_yum_server URL to the /etc/environment file if it is not present.

sudo su
vi /etc/environment

Inside the editor, add:

product_yum_server=repo.fortisoar.fortinet.com

Press the Escape key to exit insert mode, then enter the command ':wq!' to save changes and forcefully close the editor.

2. Restart the php-fpm service:

systemctl restart php-fpm

3. Check connectivity to FortiSOAR hosted repositories.

curl -vk https://repo.fortisoar.fortinet.com

The output should display 'CONNECTED'.