Troubleshooting Tip: How to solve PermissionError: [Errno 13] Permission denied error from ssl_cyops_api_access.log

These errors are usually observed from the following path below:

• /var/logs/cyops/cyops-api/ssl_cyops_api_access.log.
• /var/logs/cyops/cyops-api/ssl_cyops_api_api.log.

Identify the path directory that is affected by PermissionError: [Errno 13] Permission denied, and set the permission back to the correct permissions.

Error Example: 

Nov 11 11:58:08 soar bash(22007]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info' Nov 11 11:58:08 soar bash [22008]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info 

Nov 11 11:59:11 soar bash(22007]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info' Nov 11 11:58:08 soar bash [22008]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info 

To resolve the issue:

1. Login to the FortiSOAR VM and switch to the 'root' user: sudo su.
2. Run the following commands below to modify the permissions.
   
   

chmod -R 755 /usr/local/lib/python3.9/site-packages

3. Run the following commands to restart the FortiSOAR services.
   
   

csadm services --restart