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sramanujam
Staff
sramanujam
Staff
January 1, 2026

Troubleshooting Tip: How to resolve the Hardware Key Extraction Issue on FortiSOAR Docker Deployment

  • January 1, 2026
  • 0 replies
  • 134 views
Description

This article describes the steps to resolve the hardware key extraction issue, which is important for licensing on FortiSOAR Docker deployment.

 

csadm license --get-device-uuid
Can't read memory from /dev/mem
Scope FortiSOAR Docker 7.6.5.
Solution

Step 1: Open the installation file install-fortisoar-docker-7.6.5.bin and go to line number 206, then add the '--privileged' parameter in the code.

 

vi install-fortisoar-docker-7.6.5.bin

...
...
$BIN_DOCKER run -d -ti
$security_opt
--privileged
--tmpfs /tmp
...
...

 

Step 2: Rebuild the FortiSOAR container environment.

 

sudo ./install-fortisoar-docker-7.6.5.bin --env-file fortisoar.env

 

Step 3: Log in to the FortiSOAR container.

 

docker exec -it <container-id> /bin/bash

 

Step 4: Execute the get device UUID command to view the hardware key.

 

csadm license --get-device-uuid
597f13cd5db0a58c3517a1f1c1a809a2
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