Troubleshooting Tip: For Error 'AADSTS70008: The provided authorization code or refresh token has expired due to inactivity.'

Description

This article describes how to resolve the AADSTS70008 error 'The provided authorization code or refresh token has expired due to inactivity. Send a new interactive authorization request for this user and resource'.

Scope

FortiSOAR.

Solution

If the existing authorization code or refresh token has expired or been revoked due to a password change, modification to the Azure application, or other authentication changes: reauthorize the connector by following the steps below.

• Step 1: Open private/incognito browser window.

• Step 2: Enter the authorization URL configured in the connector to initiate a new authentication request.

• Step 3: Sign in using the Azure account configured in the connector and complete the authentication process.

• Step 4: After successful authentication,copy the newly generated Authorization Code from the redirect URL/response.

• Step 5: Update the connector configuration with the new Authorization Code and save the configuration.

• Step 6: Verify the connector by performing a health check or running the required action.