Troubleshooting Tip: Fixing the FortiSOAR license sync issue in Air-gapped environment

This article describes how to fix an issue where users are unable to log in to FortiSOAR in an airgapped environment due to a license sync issue.

Error in FortiSOAR:  

FSR-Auth-001 License is not registered with licensing server

Error logs in FortiManager:

022/10/11_12:58:26.488 info fds_svrd[15033]: Start fds server session from 127.0.0.1
2022/10/11_12:58:26.488 info fds_svrd[15033]: [FGT-->FMG] Request: SerialNumber=FSRVMPXXXX |DataItem=0XXX000FSCI00100-00000.00000|Command=Update|Persistent=F
2022/10/11_12:58:26.488 warn fds_svrd[15033]: __process_client_request,2719; invalid license for FSRVMXXXX

If the license on FortiManager has expired or recently been renewed, users must upload the latest entitlement file on FortiManager and restart the cyops-auth service on FortiSOAR.

1) Verify the license details on FortiManager with the following CLI command:

#diag fmupdate dbcontract

2) Request the entitlement file. See the following link:

https://docs.fortinet.com/document/fortimanager/7.2.0/administration-guide/122124/requesting-account-entitlement-files

3) Upload the entitlement file. See the following link:

https://docs.fortinet.com/document/fortimanager/7.2.0/administration-guide/934776/uploading-account-entitlement-files

4) Restart the cyops-auth service on FortiSOAR after uploading the latest entitlement file:

#systemctl restart cyops-auth