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nmathur
Staff
nmathur
Staff
October 3, 2024

Troubleshooting Tip: External Manual Input step fails to send email due to permission denied error

  • October 3, 2024
  • 0 replies
  • 451 views
Description

This article describes a solution for an external manual input step that fails to send an email and also for the following error in the fsr-workflow.log:

 

Ignoring failure loading template engine customizations for app ansible_filters with message: Unhandled exception when retrieving DEFAULT_LOCAL_TMP:
[Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'. [Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'
Scope FortiSOAR 7.5.0 or 7.5.1.
Solution

When having this error:

 

Ignoring failure loading template engine customizations for app ansible_filters with message: Unhandled exception when retrieving DEFAULT_LOCAL_TMP:
[Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'. [Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'

 

Resolve this issue, by running the following commands on the system:

 

ausearch -c 'gunicorn' --raw | audit2allow -M my-gunicorn
semodule -X 300 -i my-gunicorn.pp
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