Technical Tip: Playbooks fail to run on heavy records

Description

This article describes that if there is a record that is heavy because it contains several pictures in the rich text field etc., then the following issues can occur on such records:

• Post-create playbooks that are run on records whose record size is very high, then the record creation process displays the "Error 500".
• Post-update playbooks do not run while updating a large record.
• Manual trigger playbooks do not get triggered when run on a large record.

Scope

FortiSOAR.

Solution

To resolve this issue, do the following:

1. Run the following command:

vi /etc/nginx/conf.d/cyops-workflow.conf 

2. In the cyops-workflow.conf file, change the value of the client_max_body_size parameter to a higher value based on the size of your records:  
   # max upload size 
   client_max_body_size 75M; <- change this to 200M (This value can vary as per record size).

3. Run the following command: 

systemctl restart nginx

4. Check the sealab.log to see if the following issue is found:

[root@csadmin~]# tail -f /var/log/cyops/cyops-workflow/sealab.log
[17/Jun/2020 07:00:09] ERROR [django.security.RequestDataTooBig:77] Request body exceeded settings.DATA_UPLOAD_MAX_MEMORY_SIZE. 
[17/Jun/2020 07:00:09] WARNING [django.request:228] Bad Request: /wf/workflow/start/

The default value for the DATA_UPLOAD_MAX_MEMORY_SIZE key is '2.5MB'; as per the log; and the record size seems greater than 2.5MB. 

5. To resolve this issue, you have to increase the value of the DATA_UPLOAD_MAX_MEMORY_SIZE key. This key is in the settings.py file in FortiSOAR releases before 7.6.0 and in the config.ini file in releases after 7.6.0:

• Open the settings.py file or the config.ini file:

Settings.py file:

# vi /opt/cyops-workflow/sealab/sealab/settings.py 
Config.ini file:
# vi /opt/cyops-workflow/sealab/sealab/config.ini

• Add the following new line in the settings.py: 

DATA_UPLOAD_MAX_MEMORY_SIZE = 5242880 

Add the following new line in the config.ini if it is already not present under the 'application' section:

[application]
DATA_UPLOAD_MAX_MEMORY_SIZE = 5242880

 
Note:

For post-update triggers to work, set the above parameter to double the record size. Restart the uwsgi and celery services using the following command: 

 
# systemctl restart uwsgi celeryd 

Note:

It is highly recommended that images with larger file sizes be added as 'File Attachments' and these attachments should be correlated to records instead of pasting them as inline images.