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jhimanshu
Staff
Staff
April 11, 2025

Technical Tip: Manual input pop-up is not displayed for users if configured in reference/sub/child playbooks

  • April 11, 2025
  • 0 replies
  • 258 views

 

Description This article describes how the users can get the input form for every manual input, irrespective if the manual input step is present in nested reference playbooks.
Scope FortiSOAR.
Solution Sometimes, the users are unable to view the Manual Input Form when the Input step is configured in the reference playbooks. 

  1. For record-dependent manual inputs, the input is displayed on the record view template :
 
 

ScreenshotRecord_View.png


The users can also find the same under Pending Tasks 

Notification.png
  1. For record-independent manual inputs and when the step is configured in reference playbooks, ensure the Step 'Reference a Playbook' of the Parent Playbook has either 'Full ENV' or 'Input Records Only' configured for the Parent Data Reference field. 

Screenshot 2025-04-11 162818.png
If the issue persists, feel free to contact Fortinet Support with the relevant playbook.