Technical Tip: How to resolve data export issue in FortiSOAR

When the user attempts to export data such as playbooks, collections, connectors, or widgets using the Export Wizard, the tasks remain in the 'In-progress' state and do not proceed further.

To find out the reason, check the logs -> /var/log/cyops/cyops-api/last_config_export.log.

Error:

PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 2105344 bytes) in /opt/cyops-api/src/Service/ConfigExportImport/RecordSetConfig.php on line 791

• This occurs because of the PHP limit configured in the backend, which prevents the user from exporting large amounts of data.
• As a workaround, try exporting the data in chunks instead of all modules in a single task.
• If a full data export is required, use the csadm backup/restore utility to perform the export efficiently.