Skip to main content
jankit6
Staff
jankit6
Staff
October 30, 2025

Technical Tip: How to resolve data export issue in FortiSOAR

  • October 30, 2025
  • 0 replies
  • 209 views
Description This article describes how to fix the issue with data export, which gets stuck in the In-progress state.
Scope FortiSOAR.
Solution

When the user attempts to export data such as playbooks, collections, connectors, or widgets using the Export Wizard, the tasks remain in the 'In-progress' state and do not proceed further.

 

To find out the reason, check the logs -> /var/log/cyops/cyops-api/last_config_export.log.

 

Error:

 

PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 2105344 bytes) in /opt/cyops-api/src/Service/ConfigExportImport/RecordSetConfig.php on line 791

 

  • This occurs because of the PHP limit configured in the backend, which prevents the user from exporting large amounts of data.
  • As a workaround, try exporting the data in chunks instead of all modules in a single task.
  • If a full data export is required, use the csadm backup/restore utility to perform the export efficiently.

 

Terms & ConditionsAccessibility statement