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btan
Staff & Editor
Staff & Editor
June 8, 2025

Technical Tip: FortiSOAR shows 'Invalid Credentials' when trying to create FortiClient EMS connector

  • June 8, 2025
  • 0 replies
  • 283 views
Description This article explains how to resolve the 'Invalid Credentials' issue when trying to create a FortiClient EMS connector in FortiSOAR, even after input the correct credentials.
Scope FortiSOAR v7.4.3 and below.
Solution

When trying to create a FortiClient EMS connector in FortiSOAR 7.4.3 or below, even after input the correct credentials, it still shows 'Invalid Credentials':

 

kb-june-2-p1.jpeg

 

Solution:

  1. Perform FortiSOAR upgrade to version 7.4.4.
  2. After FortiSOAR is upgraded to v7.4.4, the EMS connector version will be 1.2.0-8744.
  3. Now, FortiClient EMS Connector can be created successfully.

 

kb-june-2-p2.PNG

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