Technical Tip: Duplicate License Detected

Description

This article describes what action can be taken when GUI login is prompted with a Duplicate License Detected. Most of the time, it was due to other running instances that loaded with the same license entitlement file. 

Scope

FortiSOAR.

Solution

1. The GUI access prompted the error.

2. It is possible to log into SSH with admin access and run CLI csadm license --show-details to double-check. Error message code FSR-Auth-018 should appear.

[root@enterprise1 csadmin]# csadm license --show-details
FSR-Auth-018: License is detected as duplicate. Hence, the user interface access is being blocked. Deploy another license unique to this instance to restore access.
Type : Evaluation
Edition : Enterprise
Total Users : 2
Expiry Date : 2024-09-20
Remaining Days : 357
Serial no : FSRVMPTM99999999
Device UUID : 09991c39ec996a001b8acbe96901ef82

3.  Make sure there is no running instance in the network with the same license entitlement. If it is a re-deployment or accidental re-use of the same license entitlement file, proceed to shut down the instance.
4. Re-upload the license file. Example of screenshots.

5. Re-login the GUI will be successful.