Technical Note: CSTN 00029 - Unable to access CyOPs UI post installation through Hyper-V script

Issue:

Unable to access the CyOPs™ UI after installing CyOPs™ using Hyper-V script.

Description:

When this Issue is encountered after installing CyOPs™ using Hyper-V script, you might observe any of the following symptoms:

1. The UI shows a blank screen and does not present the login screen, which makes logging into CyOPs™ impossible.
2. The network console displays error 401 - Unauthorized or 500 - Internal Server Error.
3. The SSL log shows that the MongoDB authentication has failed.

Root Cause:

This issue occurs when the “pyyml” package does not get installed properly while installing CyOPs™ using Hyper-V script. Therefore, the installation process skips some steps that require the “pyyml” package.
For example, the log shows that “Mongod” and some api steps were skipped.

Fix:

The issue can be resolved by manually installing the “pyyml” package and re-running the skipped steps.

It has been updated to the Development Team to update the relevant fixes while installation.

Applicable Version

CyOPs™ 4.12.1