Troubleshooting Tip: The GC overhead limit exceeded error

Description

This article provides a method to fix the GC overhead limit exceeded error.

Scope

FortiSIEM.

Solution

User performing VMSDK pull events may encounter the error 'Execution failed: failed to connect: GC overhead limit exceeded'. The error can be found in Admin -> Setup -> Pull Events:

This error indicates the JVM is unable to free up memory during the GC process. The value can be increased via the command below:

#vi /opt/phoenix/bin/runJavaAgent.sh

Change the value in Line 14 from 2048M to 8192:

Before:

 # exec …..- Xmx2048M -….."$@"

After:

# exec …..- Xmx8192M -….."$@"

Save the changes:

# :wq

After that, pull events should start working normally.