Troubleshooting Tip: phMCPServer Service unavailable

Description

This article provides method to fix phMCPServer service unavailable.

Scope

FortiSIEM.

Solution

MCPServer service is new feature introduced in v7.5.x and above. Note that phMCPServer service only available for ClickHouse database. If the phMCPServer is not showing in phstatus as below:

Apply solution below to fix the system:

1. Make sure ClickHouse is available.

df -h
enable_status=$(sed -n '/BEGIN ClickHouse/,/END/p' /opt/phoenix/config/phoenix_config.txt | grep enable | cut -s -d '=' -f 2)
echo $enable_status

2. Fix the config in FortiSIEM.

vi /opt/phoenix/config/phoenix_config.txt
Line 1445: [BEGIN ClickHouse]
Line 1446: enable=true
:wq

3. Start the phMCPServer service.

phxctl start

Related documents:

MCP Service