Troubleshooting Tip: How to resolve 'Not Able to Up the Interface' error during installation of FortiSIEM instance

Description

This article describes how to resolve 'Not Able to Up the Interface' error during installation of FortiSIEM instance.

Scope

FortiSIEM.

Solution

While installing FortiSIEM and configure multiple network interfaces, the following error may be encountered:

Not Able to Up the Interface

Apply the following solution to resolve this error:

• Identify whether the install directory is '/usr/local/install' or '/usr/local/fresh-install'.

• Locate and edit the appropriate file from the following two options:

/usr/local/fresh-install/library/fsm_ip_mgmt OR
/usr/local/install/library/fsm_ip_mgmt

• Replace the 'ifup ' command with 'nmcli connection up'.
  

Note that the white space in 'ifup ' is intentional, as it is part of the following command:

command1 = 'ifup '+ task_data['interface']

Replace it with the following command:

command1 = 'nmcli connection up '+ task_data['interface']

Save the file.

• Resume installation by running the configFSM.sh script.