Troubleshooting Tip: How to resolve AppSvr Errors 'Caused by: redis.clients.jedis.exceptions.JedisAccessControlException: WRONGPASS invalid username-password pair or user is disabled'

In some situations, the application server or AppSvr process is unable to start, and the following errors are observed in the server logs:

tail -f /opt/glassfish/domains/domain1/logs/server.log

•  Check the redis password value:

phLicenseTool --showRedisPassword

• Check the password value in redis configuration:

grep requirepass /opt/phoenix/redis/conf/6666.conf

•  Check the redis password in phoenix_config.txt:

grep redis_auth /opt/phoenix/config/phoenix_config.txt

• Check the redis password value on PM2 configuration file:

grep redis_auth /opt/node-rest-service/ecosystem.config.js

•  Check the redis password value on redis operations script:
  

grep auth /opt/phoenix/redis/bin/redis_ops.sh

• Check the redis password value on SVN database properties file:

grep redis /opt/phoenix/config/svnlite.properties

• Make sure that both the passwords are the same and that the password value matches with the value configured in the file:

/opt/phoenix/redis/conf/6666.conf

• Once verified, try restarting AppSvr:

kill -9 $(cat /opt/glassfish/domains/domain1/config/pid)

• Check if the AppSvr gets started automatically.

ps -ef | grep glassfish

• If the AppSvr does not start automatically, try starting it using the following command.

/opt/glassfish/bin/asadmin start-domain domain1

• Wait for 5-10 minutes and check again in server logs to see if the error has resolved and AppSvr can start normally.

tail -f /opt/glassfish/domains/domain1/logs/server.log

• Check using the following commands to see if AppSvr is up and running and shows a password:

phLicenseTool --showDatabasePassword

• Check if the Redis password gets populated by AppSvr:

phLicenseTool --showRedisPassword