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mshubham
Staff
Staff
June 13, 2025

Troubleshooting Tip: How to resolve an HA User SSH Key Generation Failure issue (in a Supervisor with DB)

  • June 13, 2025
  • 0 replies
  • 361 views
Description This article provides detailed troubleshooting steps to resolve an HA User SSH Public Key creation issue.
Scope FortiSIEM.
Solution

When attempting to add the node from the GUI in a Supervisor with a DB as follows:

HA Key issue.png


To generate a user SSH HA key, follow these steps:

Login as the root user on the Super CLI, then run the following commands:


su pghauser


ssh-keygen -t rsa -b 4096


It will create a .pub key in the following location:


/home/pghauser/.ssh/


id_rsa.pub


After that, it can add the entry for the HA User SSH Public Key.