Troubleshooting Tip: How to fix the repeated error 'PH_PERFMON_SVN_GET_DISCOV_TIME_FAILED' for phPerfMonitor process in logs

Problem:

There are repeated errors noticed in the log file /opt/phoenix/log/phoenix.log:

2026-04-08T15:26:54.690266+01:00 test-supervisor phPerfMonitor[511818]: [PH_PERFMON_SVN_GET_DISCOV_TIME_FAILED]:[eventSeverity]=PHL_ERROR,[procName]=phPerfMonitor,[fileName]=phSvnUpdate.cpp,[lineNumber]=1303,[errReason]=Could not find attr discoverTime in file,[phLogDetail]=Failed to get discover time.

Verify using the command:

tail -f /opt/phoenix/log/phoenix.log | grep PH_PERFMON_SVN_GET_DISCOV_TIME_FAILED

Cause.

Presence of .err svn files in /opt/phoenix/cache/parser/events/svn or /opt/phoenix/cache/parser/uploads/svn directories.

Solution:

1. Remove .err files:

rm -rf /opt/phoenix/cache/parser/*/svn/*.err

2. Restart phPerfMonitor:
   
   

    

killall -9 phPerfMonitor