Troubleshooting Tip: FortiSIEM GUI displays incorrect version and Supervisor status after upgrade

Description

This article describes a scenario where the Fortinet FortiSIEM GUI continues to display an incorrect version and Supervisor status after a successful upgrade.

The issue may occur when the PostgreSQL database still contains the old version information or when the SERVER_HOST parameter in the phoenix.config file is configured with an IPv6 address instead of an IPv4 address.

Scope

FortiSIEM.

Solution

After upgrading FortiSIEM, the GUI may still display the previous version even though the upgrade completed successfully.

1. Verify the installed FortiSIEM version using the following command:
   
   

 phshowVersion

2. Verify the version stored in PostgreSQL using the following command:
   
   

 psql -U phoenix -d phoenixdb -c "select property,value from ph_sys_conf";

3. If the database still displays the previous version, manually update the version information in PostgreSQL. Run the following command:
   
   

 update ph_health_status set ds_version='7.X.X.0XXX', version='7.X.X.0XXX'' where id='<ID_OF_SUPER>';

4. Verify that the GUI now reflects the correct FortiSIEM version. In some cases, the Supervisor status may still not update correctly in the GUI after the version correction.

5. Verify the IP address configuration using the following command:
   
   

 hostname && hostname -I

6. Review the SERVER_HOST parameter in the phoenix.config file. If the SERVER_HOST parameter is configured with an IPv6 address, update it to use the IPv4 address instead.

7. Save the changes and restart the required FortiSIEM services if necessary. After updating the SERVER_HOST parameter to the IPv4 address, the Supervisor status should update correctly in the GUI.